Frequency Questions & Answers
Model: IPcell-500-IPhone/IPad

-  I installed the Zoiper SIP already. How to setup correctly?

Once your download is completed, just click the file link or from your download folder. The installation will be excuted automatically. Follow the steps as below to modify the default settings as the new advised from Fig.2 ~ Fig.4, In order to view clearly, we suggest you will view the set up images with your computer or tablet.

-  Register seems OK. How can I make Freecall correctly after register successfully?

You have to follow the Freecall dialing rule to make any free calls. See the DIALING rule as below:

To call tradition Phone No, always dial 900 +Country code +Phone number

For example: Call to India Cellphone: Try to call 900 91 9137002601

- How to make intercall?

To call other Freecall member, just dial the desired Freecall member account directly.

For example: Call to Freecall Help Hotline: Dail 80085588 directly (900 +country code are not required)

- I am wondering sometimes I heard announcment said that "Insufficient Money for current call"?

It is not a real problem on freecall. Usually it was caused by poor network on local or destination at fluctuation moment because too much data packets were lost. So the termination trunk server on local telecom could not verify such kind of calling and always move it to "No money" processing. To resolve a problem, just dial again or call later.

- Why I was broken after a short fixed time (Often be observed from 30 seconds to 3 min.) for every calls?

Freecall does not block any usual conversation except a call is over 20 min. For your case, it was usually caused by the local internet provider. So, you can try to exchange for another network like from data plan to WiFi. Freecall allow user to make each call duration upto MAx. 20 min. and accept unlimited redials until to complete your conversation

- Can I configure my account on both mobile and tablet or PC at same time?

No. It is not allowed. You will create a double login issue which is defined an illegal event. Server will block any illegal usage while it detect 2 ip of one account registered. Freecall request user to register on server with one device only at same time.


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